Our goal is to have human centered design approaches applied to all four proposed solutions that will be procured. Human-centered design is deeply embedded in the philosophy of the LA County Homeless Initiative. Its focus may range from customer interactions between people experiencing homelessness, service-providers, and case managers, to the design of mobile digital services, and even the design of reporting and geo mapping systems. It is a holistic approach to understanding the desired outcomes for LA County customers.

Our Vision for this Solution

1. Create customer-driven digital services and/or applications based on user needs; and
2. Improve access to services and management of program outcomes through digital services; and
3. Redefine how the primary customers / users can access services and management of programs through applications, chat bots, kiosk-based support, and/or self-service resource for field operations.
   

Proposed Solution Capabilities

• Create digital applications that improve the autonomy of caseworkers to support field-based operations
• Improve access for families and individuals seeking shelter, mental health services, and other social services
• Self‐referrals for outreach that allow providers to tailor interventions based on individual needs and history

Required Security Requirements 

The Information Security Requirements sets forth information security procedures to be established by Contractor before the Effective Date of the Technology Innovation Challenge and Services Agreement. It is Contractor’s sole obligation to (i) implement appropriate measures to secure its systems and data, including Personal Data, Protected Health Information, and County Confidential Information, against internal and external threats and risks; and (ii) continuously review and revise those measures to address ongoing threats and risks.

In accordance with County of Los Angeles Board policies 6.100 – 6.105 & 5.200; reference Board of Supervisors website for more information.

Primary Customers / Users

• Homeless clients
• Caseworkers
  
• Service-providers
  
• LA County Departments
  

Total Contract Funding Authority

The Technology Innovation Challenge funding request cannot exceed $500,000 (you will have the opportunity to share and explain total projected costs to implement the solution, which can total more than $500,000).

Required Technologies

• Web application must implement a responsive design that adjusts the UX/UI based on the user’s screen size (Mobile, Tablet, PC).
• Web application must be developed to natively utilize cloud computing services and infrastructure.
• Web application must be API driven with endpoints for all major functions.
• Web application must be extensible, allowing the County to expand the Portal based on future needs.
• Any web API or endpoint access should utilize a cloud-based API management platform.
• Solution must have the ability to integrate with on-premise County endpoints (RESTful web services and SOAP).
• Any web platform API should be RESTful, communicating with a JSON payload.
• Protocols around access and exposure of PII and PHI data must be in compliance with all rules and regulations.
• All data must be encrypted at rest and transit.
• Portal should be customized to client profile/needs.

Preferred Technologies

• Cloud-based solution build as either Software-as-a-Service (SaaS) or on a Platform-as-a-Service (PaaS) provider
• Java or .Net Core
• Cloud-based database (SQL or No SQL)
• HTML 5, JavaScript, CSS3
• Interface with LA County’s Modern Identity Framework (Azure Active Directory utilizing OAuth2) for all identity and authentication needs
• Authentication using a biometric technology
• IoT